Guaranty Trust Bank is one of the most used financial institution in Nigeria across all age ranges. The bank, founded in 1990 and has since then being offering financial services which include Online Banking, Corporate Banking,  Retail Banking, Investment Banking as well as Asset Management services. The bank has her headquarters in Victoria Island, Lagos serving across African countries which include Cote d’Ivoire , Kenya, Gambia, Rwanda,Liberia, Ghana, Uganda, Sierra Leone, Nigeria as well as in United Kingdom.

Gtbank in a bid to increase her services and satisfy her numerous customers more, she currently operates in about 231 branches, 41 GTExpress locations, 17 Cash Centres, about 1165 ATMs scattered all over the country as well as 18 e-branches. In addition to this, Gtbank has also added an online support assistance via chat in order to improve her customer satisfaction.

GTBank Live Chat

This is Gtbank way of assisting and providing solution to her numerous customers enquiry, complaints as well as account issues via an online medium. This is a very solution based innovation that can be accessed at any time from any where in the world. All you need to enjoy this service is an internet enabled device with internet connection. This will save customers lots of stress and time used in going to the bank to make their issue known at the customer service desk.

You can access the service via mobile phones, smartphones, laptop, Tablets and Desktop Computers. You will always find someone to attend to you online between the 8am and 5pm from Monday to Friday.

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How To Initiate A Chat

You can initiate a chat with one of the customer service agent online by following the steps below;

  1. Log on to the GTbank website,
  2. Navigate and click on live support at right bottom corner for the chat window
  3. It will bring a window that will request for your details to initiate a chat. Name, E-mail, Phone number, subject and message to initiate the chat.
  4. After filling the details, submit it.
  5. In few seconds, a customer service expert will join you to resolve the issue. By this, you have initiated a chat with the online customer service agent who will ask you questions regarding the issue and then provide a solution.

How To Download The App

To download the mobile app for the GTbank live support, please follow the steps below:

  1. Launch the Google play store or iOS app store on your device
  2. Search for Gtbank live chat app.
  3. Install the app
  4. Launch the app
  5. Try out the app.

After downloading the app, it is quite important to create an account on the app with the registered email address of your bank account. Then try as much as possible to navigate through the tabs to get acquitted with the functions and the tabs. With this app, you are closer to your bank than ever and every solution to your complaints and enquiry. Happy banking!

GTbank Toll Free

GTbank also provided a toll free number for her customers by which customers can reach the bank for any issue, enquiry or complaints. It is available 24 hours. You may simply connect via the GTconnect 0700482666328. You may as well communicate by sending email to


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